Track your order

iACCESS IBERIA SL as the Aetrex distribution company in Spain, Andorra sends all orders to its customers through the transport company Seur, Tipsa, UPS, DHL or similar.

The delivery time is usually 24 to 72 hours after receipt of payment, however it is possible that there may be delays beyond our control. In the event that this occurs, we will contact the client at all times, whom we will keep informed of the status of their order, by email or by phone.

In special seasons, such as holidays or Christmas, there may be delays due to the overload of orders in the transport agencies.

The shipping charges for the peninsula and the Balearic Islands are not included in the price of the product and amount to 5.95 euros. For orders that exceed 50 euros in amount, shipping costs will be free.

Shipments to the Canary Islands: It is necessary that you indicate your ID (or passport) to the email address in order to pass customs procedures. Also indicate that when your order arrives at customs, you must pay the special IGIC costs for shipments to the Canary Islands. Likewise, the transit time is longer than that of the peninsula, and may be up to 15 days.