Terms and Conditions

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Our friendly customer support team is always ready to help during our office hours.
If you have questions about our products, payments or returns and exchanges, please do not hesitate to contact us .

Delivery times and prices vary from country to country. If there is more than one option in your area, you will be given a choice of delivery options before finalizing your order.

We do our best to meet all delivery times, but sometimes there may be delays. If your package is delayed, we will keep you informed as much as possible. For more information on shipments and deliveries, see this page or contact our Customer Service team .

See our complete Returns, exchanges and refunds policy .

Wrong size, wrong color - whatever it is, we'll be happy to help you find the right product.

You got the wrong size, it is not the right color, we will be happy to help you find the right product.

You can return items complete, unused and in their original condition up to 28 days after receiving your order. Please make sure that the shoes are in their original and unworn condition, and the box is intact.

If the fit isn't right, we'll be happy to exchange your purchase for another size or design with the same value or provide you with an online credit.

Items on sale, purchased during a promotion or using online credits and/or gift cards cannot be exchanged.

Items purchased during a promotion or with online credits and/or gift cards cannot be exchanged.

Items purchased on sale may be returned for a refund or online credit for the same value, excluding shipping.

Items purchased on sale may be returned for a refund or online credit for the same value, excluding shipping.

During sales periods, returns may take up to 10 business days to process.

During sales periods returns may take up to 10 business days to be processed.

For defective or damaged items, please see below.

For defective or damaged items, please see the following.

Please note that returns must be requested in the same country of original purchase.

Please note that returns must be requested in the same country as the original purchase.

These conditions do not affect your statutory rights.

From time to time, we may issue promotional codes that you can use to reduce the price of your order, or to obtain a special offer. Remember that you must enter the code at the time of purchase.

Each Promotional Code has its own conditions, which will be made clear when issued to you (for example, which products, single/multiple use, when it can be used, etc.)

If we believe there is or has been misuse of a Promotional Code in any way (for example, by selling it or sharing it with others), we may cancel your Promotional Code and/or deactivate your account.

We may cancel, modify or suspend any Promotional Code. We don't like to do this, but we may have to if someone or something is doing something that prevents the promotion from running fairly and properly. - for example, fraud, manipulation, technical errors or other reasons beyond our control.

If you are the recipient of a gift certificate, what luck! Gift vouchers can be spent on multiple transactions. Any unused credit on gift vouchers can continue to be used on your next Aetrex purchase.

Gift vouchers are valid for 1 year from the date of purchase.

Gift vouchers are valid for 1 year from the date of purchase.

Keep your Gift Certificate safe, if it is lost or stolen, we cannot issue a replacement or transfer the value to another Certificate.

Keep your gift voucher, if it is lost or stolen, we cannot issue a replacement or transfer the value of another voucher.

If you're giving someone else an Aetrex gift card, make sure their email address is correct. If you make a mistake and the Gift Card is emailed to someone else who uses it, there's not much we can do. If you haven't been thanked for your generous gift, give your lucky recipient a nudge, as the email may have accidentally ended up in their spam folder.

Gift vouchers are in the same currency as the website they were purchased from, and can only be redeemed on that website.

You must not misuse our websites (for example, hacking, introducing viruses, Trojan horses, worms, logic bombs or other technologically harmful material or conducting denial-of-service attacks, etc.) or otherwise impair our technology or functionality , or steal our data or that of our clients.

You must not misuse our websites for any other purpose.

Doing any of these things can be a crime, and also ruins everyone's fun by preventing us from giving our best service to all members of the Aetrex tribe. We take this very seriously, and will report violations or dishonest activity to the appropriate law enforcement authorities.

By using our services, you agree to indemnify, defend, and hold harmless Aetrex International, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages, and/or costs (including, but not limited to, legal fees) arising from your use (or misuse) of this website or your breach of the Terms and Conditions.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including, but not limited to, copyright laws).

You may not use any of the content on our Website for commercial purposes without our permission.

You are prohibited from using the content of our website for commercial purposes without our permission.

You are also not permitted to use our Aetrex logo, brand or trademark without our permission.

We don't care if you link to our websites, as long as you do so in a fair and legal way that doesn't damage or take advantage of our brand or reputation.

Please do not link in a way that suggests endorsement by Aetrex where this is inaccurate.

Links are requested to suggest endorsement by Aetrex where endorsement is inaccurate.

Our website must not be framed on any other site without our permission.

We are here to help you! If something goes wrong, or you want to contact us, please contact our customer service team.

We have the right to modify, eliminate or vary our services and/or any part of the Website (including our Conditions) at any time.

These Terms and our dealings with you are subject to the law and the exclusive jurisdiction of the courts.

By giving you the opportunity to feature your content on our social media channels and by responding with the required hashtag (such as #bobuxmovement or #bobuxshoes) you agree:

- that we may use your handle and content (the "Content") on our websites and/or on any of Aetrex's social media platforms (including, but not limited to Instagram, Facebook, Pinterest and Twitter).

- we may edit, crop, adapt, enhance or modify the Content.

You agree that:

- you have the permission of or are the legal guardian of all persons appearing in the Content, or the permission of your legal guardian;

- you have the right to grant Aetrex the rights mentioned above; and

- They are adults.

We will remove Content from all accounts we control if you (or any person identifiable in the Content) ask us to.

We cannot control the actions of other social media users. Other users may share or make use of the Content once posted - including, but not limited to, taking a screenshot and saving an image of the Content to your device, sharing the Content on social media platforms or websites.

If you do not wish to grant the above permissions, please do not give us your consent to use the Content.